lyney Platform Privacy Notice

This page describes what we collect when you use lyney and how we keep that data protected. We collect your email address, full name, date of birth, and ID number to verify your account and comply with financial regulations. We also collect payment details when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We do not sell your data to advertisers or third parties unrelated to our platform. We share payment information only with the payment processors needed to complete your transactions. Your data is encrypted on our servers, and we restrict access to our operations team only. This policy explains our practices in full.

Read this notice before you register for a lyney account. If you have questions about how we handle your data, contact us via the Help Center

What data we collect on lyney

We collect several categories of data when you use our lyney platform. Account data includes your email address, password (encrypted), full name, date of birth, and ID number (KTP, passport, or national ID). We request this information during account creation and verification to comply with Indonesian financial regulations.

We also collect transaction data: dates, times, amounts, and payment methods for every deposit and withdrawal. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID and your payment account identifier. We do not store your full payment credentials (e.g., full card numbers or e-wallet passwords)—only tokens that allow us to process future transactions securely.

We collect game and betting data: which games you play, which wagers you place, when you place them, and the outcomes. We log your IP address and device type (Android app, iOS browser, desktop) each time you access lyney. We also record support interactions—emails you send to our Help Center, your account inquiries, and dispute reports.

How we use your data

We use your account data to verify your identity and comply with legal requirements. Your ID information is checked against government records during our Know Your Customer (KYC) process. We keep this data indefinitely to maintain audit trails as required by financial regulations in Indonesia.

We use transaction data to process your deposits and withdrawals, prevent fraud, and settle disputes. If you claim a deposit did not credit or a withdrawal was not received, we review your transaction logs to investigate. We use game data to calculate your account balance, settle wagers, and generate statements showing your play history.

We use device and network data to detect unusual account activity—for example, login attempts from new locations or rapid withdrawal requests. We use support data to respond to your inquiries and improve our customer service. We do not use your data to send marketing emails or targeted ads; we only contact you about your account or to respond to support requests.

Our third-party processors and payment partners

We share certain data with trusted third parties to operate lyney. Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—receive your transaction details to complete deposits and withdrawals. These partners are subject to their own privacy policies, which you should review.

We may share minimal account data with our hosting provider to store data securely and ensure platform uptime. We may share transaction records with financial authorities if required by law—for example, if a regulator requests records of specific transactions. We do not share your personal data with game developers, advertisers, or any other third parties outside these narrow exceptions.

• 1
  Payment processors receive transaction detailsNecessary

  online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet process your transfers and store their copies per their terms.

• 2
  Hosting and infrastructure providersOperations

  We may use cloud providers to store and back up your data securely. They access data only to maintain platform availability.

• 3
  Financial authorities (when required by law)Legal

  We comply with law-enforcement requests and regulatory audits. We disclose only the minimal data required by the specific request.

Data storage and security

We store your data on encrypted servers. Our servers may be located outside your jurisdiction; by using lyney, you consent to international data transfer. Your password is hashed and salted so we cannot read it. Your ID number and payment tokens are encrypted with military-grade algorithms. Your transaction logs are backed up daily to prevent loss.

We restrict access to your data to our operations and support staff. Our team members sign confidentiality agreements and undergo security training. We do not store your full payment credentials—only tokens that our payment processors issue, which are useless without additional authentication from you.

Your rights and data requests

You have the right to request access to your data, correct inaccuracies, or request deletion. To exercise these rights, email us from your registered lyney account email address with a clear description of your request. We respond within 30 days.

We may decline deletion requests if we are legally required to retain your data—for example, under financial-record-keeping regulations, we must keep your transaction history for seven years. We will explain any reason we cannot fulfill your request.

Right to access

Request a copy of all data we hold on you. We provide it within 30 days.

Right to correct

Request that we fix inaccurate information, such as your name or address.

Right to delete

Request deletion of your data, subject to legal retention requirements.

Right to portability

Request your data in a portable format so you can move it elsewhere.

Cookies and tracking

We use cookies to keep you logged into lyney and to store your preferences (language, display settings). Cookies are small files stored on your device that help us recognize you on your next visit. Most of our cookies expire after 30 days or when you log out.

We do not use cookies for advertising or to track you across other websites. Our cookies serve only to maintain your lyney session and improve your experience. You can disable cookies in your browser settings, but doing so may prevent lyney from functioning properly.

Children and age restriction

Our lyney platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If we discover that a user is under 18, we close their account and delete their data within 30 days. Parents or guardians who believe a minor has accessed lyney should contact us immediately via the Help Center

Jurisdiction and data location

Our lyney servers are located in multiple regions to ensure reliability. Your data may be stored in Jakarta, Surabaya, Bandung, or other locations. By creating an account on lyney, you acknowledge and consent to this international data storage. Data transfers comply with applicable Indonesian privacy law.

We operate only in jurisdictions where local law permits our services. If you access lyney from a region where we do not operate, your data may not receive the same protections as in supported regions. We recommend verifying local law before registering.

Changes to this privacy policy

We may update this notice at any time. If we make material changes—for example, if we start sharing data with new third parties—we notify you via email at least 14 days before the change takes effect. Your continued use of lyney after the notification period constitutes acceptance of the updated policy.

Contact us about privacy

If you have questions about our privacy practices or want to exercise your rights, contact us via the Help CenterProvide your registered email address and a clear description of your request. We respond within 30 days.

We take data protection seriously. We encrypt your information, restrict access, and comply with financial regulations. When you use lyney—whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—your data is secure and handled with care. This policy reflects our commitment to transparency and your privacy.