lyney Platform Account Terms

We at lyney operate a gaming and sportsbook platform accessible via Android app and iOS browser. Our terms set out the conditions under which you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and withdraw your balance. We enforce these terms consistently to protect both your account and our platform's integrity.

When you join lyney, you agree to verify your identity, comply with our deposit and withdrawal policies, and accept that our services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Your responsibility is to confirm that access and use comply with your own jurisdiction's law before creating an account.

This document outlines our account policies, payment flow, dispute resolution, and the legal framework under which we operate. Read it carefully before you deposit or play on lyney.

Account creation and eligibility

To open an account on lyney, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not serve users in regions where online gaming is prohibited by local law. You are solely responsible for verifying that your jurisdiction permits access to lyney before you register.

When you create your lyney account, you provide an email address, a password, and basic contact information. We use this data to manage your account, process deposits and withdrawals, and comply with financial regulations. Your email must be valid and unique; we do not allow multiple accounts per person. If we detect duplicate accounts or fraudulent registration, we reserve the right to suspend or close them without notice.

Our deposit and withdrawal policy

We accept deposits via six e-wallets and four bank virtual accounts. E-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—process subject to verificationly. Bank virtual accounts (mobile banking, local payment, online payment, e-wallet) settle within one to five minutes during business hours. We do not charge deposit fees; your e-wallet provider or bank may apply their own terms.

Withdrawals return to your original deposit method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, we transfer to your e-wallet account. We do not send withdrawals to different payment methods for security reasons. Withdrawal requests are processed subject to our account verification window—typically one to two business days after you submit your request.

Account verification and KYC

Before your first withdrawal on lyney, we require identity verification. You provide your full name, date of birth, and ID number (KTP, passport, or national ID). We encrypt this data and store it securely, using it only to verify your identity and comply with Indonesian financial regulations. Most verification submissions are approved within one business day on weekdays.

Once your account is verified, you remain approved for life. We do not re-verify every transaction. If we detect unusual activity—for example, a large withdrawal or a pattern that triggers our risk controls—we may request additional information. If you cannot provide satisfactory verification, we may suspend your account pending clarification.

Bonus terms and promotional offers

We do not publish fixed bonus amounts on lyney. We do not offer "our welcome offer free", "our matching offer bonus", or "guaranteed withdrawal in five minutes". Any promotional offer we announce is subject to specific terms—deposit minimums, wagering requirements, or time limits—which we publish clearly at the time of the offer.

Bonuses, if offered, are credited to your lyney account balance and are subject to our terms. You cannot withdraw a bonus directly; you must meet any wagering requirement we specify. If you do not meet the requirement within the stated timeframe, the bonus expires and is removed from your balance. We reserve the right to cancel or modify promotional offers at any time.

Game rules and settlement

Our lyney platform hosts live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Super Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sports markets covering Liga 1, Piala Indonesia, and international tournaments. Each game has its own rules, which we publish within the game interface. You are responsible for understanding the rules before you place a wager.

Game outcomes are settled in real time. For live-dealer games, the croupier's call is final. For slots, the result is determined by our random number generator and displayed on screen. For sports markets, we settle based on official match results. If a game or market is interrupted due to technical failure, we void all pending wagers and return your balance. We do not replay interrupted rounds.

Dispute resolution and complaints

If you believe there is an error in your account balance, a game settlement, or a payment transaction, contact our support team via the Help Center. Provide your account email, the date and time of the issue, and a clear description of what went wrong. We investigate all complaints within five business days and respond with our findings.

If we find an error on our end, we correct your balance immediately. If we find no error, we explain our decision and the evidence supporting it. If you remain unsatisfied, you may escalate your complaint to our management team. We do not offer arbitration or external dispute resolution; our internal process is final.

• 1
  Submit complaint via Help CenterStep 1

  Provide your account email, issue date, and detailed description of the problem.

• 2
  We investigate within five business daysStep 2

  Our team reviews your account logs, transaction history, and game records.

• 3
  We respond with findingsStep 3

  We explain our decision and any corrective action we take.

• 4
  Escalation available if neededStep 4

  If unsatisfied, you may escalate to our management team for final review.

Account suspension and termination

We reserve the right to suspend or close your lyney account if we detect fraud, duplicate accounts, violation of our terms, or activity that violates local law. Suspension is immediate and may be permanent. If we suspend your account, we notify you via email with the reason. Your balance is held securely pending resolution.

If we close your account due to your violation of our terms, we may forfeit any balance remaining in your wallet. If we close your account due to our own decision (for example, if we exit a jurisdiction), we return your balance to your original deposit method within 30 days.

Data protection and privacy

We encrypt your personal data and store it on secure servers. Your account information—name, ID number, email, payment details—is used only to manage your account, process transactions, and comply with financial regulations. We do not sell your data to third parties. We do not share your information except as required by law or to our payment partners (mobile banking, local payment, online payment, e-wallet, etc.) to process your deposits and withdrawals.

For full details on how we collect, use, and protect your data, see our Privacy policyYou have the right to request access to your data, correct inaccuracies, or request deletion, subject to our legal obligations to retain records.

Jurisdiction and service availability

Our lyney services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If your region restricts online gaming, we cannot serve you, and we do not encourage circumvention of local law.

These terms are governed by the laws applicable in the jurisdictions where we operate. Any dispute arising from your use of lyney is subject to our internal dispute resolution process. We do not submit to external arbitration or court proceedings outside our designated jurisdiction.

Account verification

One-time KYC process: name, date of birth, ID number. Required before first withdrawal. Approved accounts remain verified indefinitely.

Deposit methods

Six e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and four bank VAs (online payment, e-wallet, mobile banking, local payment). All route to your lyney balance.

Withdrawal routing

Cash-outs return to your original deposit method. We do not send to different accounts.

Bonus terms

No fixed amounts. Any promotional offer includes specific terms published at the time of the offer.

Our commitment to transparency

We at lyney commit to operating transparently. We do not hide fees, do not publish fabricated odds, and do not make promises we cannot keep. Our deposit and withdrawal processes are straightforward. Our game rules are published clearly. Our dispute resolution is fair and documented.

If you have questions about our terms, our policies, or how we operate, contact our support team via the Help CenterWe respond during business hours to ensure quality assistance. Your account security and fair treatment are our priorities.

Changes to these terms

We may update these terms at any time. If we make material changes—for example, changes to our deposit methods, withdrawal policy, or dispute resolution process—we notify you via email at least 14 days before the change takes effect. Your continued use of lyney after the notification period constitutes acceptance of the updated terms.

Minor updates—such as clarifications or corrections—may take effect immediately. We maintain a version history of our terms on this page so you can review what has changed.

Summary

When you join lyney, you agree to verify your identity, comply with our deposit and withdrawal policies, and accept that our services are available only where local law permits. We process deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking. Withdrawals return to your original payment method. We settle game outcomes in real time and resolve disputes fairly within five business days.

We do not publish fixed bonus amounts, falocal paymentcated odds, or promises we cannot keep. We encrypt your data, protect your account, and operate transparently. If you have questions about these terms or our policies, visit our Help Center or contact our support team. Your account on lyney is secure, and your rights are protected under these terms.